ZIMPOST has bemoaned a high staff turnover across all levels at a time the company was grappling with liquidity challenges that have stalled some of its digitalisation key projects.
This was revealed by the Zimpost acting Post Master General Maxwell Chitendeni at the company’s 2023 strategic workshop in Darwendale in Mashonaland West province on Tuesday.
“Zimpost is experiencing high staff turnover across all levels. This challenge is mainly due to the current conditions of service for staff that are in the lower quartile of the sector,” said Chitendeni.
He said to ensure that the company retained staff, some of whom had been loyal to it for over 40 years, it was periodically reviewing conditions of service within its financial capabilities.
Under the company’s vision, “Towards a smart post office by the year 2025,” Zimpost had managed to roll out one of its anchor postal software systems known as PostGlobal, which has digitalised both the front and back-end of the postal system.
“However, its usefulness in the postal network was impaired by liquidity challenges, as well as the procurement of requisite equipment and accessories. Zimpost management continues to be hopeful that these challenges will be over and Post Global be fully functional soon,” said Chitendeni.
The company has, however, successfully installed the Global Customer Services System that allows real time tracking of parcels and letters, making it easier for customers to access information about their parcels while they are in transit in the postal system.
The acting post master general also paid tribute to the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ) for setting up community information centres and containerised information centres that were bridging the digital divide between the rural and the urban populace. Zimpost has since trained 100 000 members of the public in basic computer skills.